FAQ'S

Q: Who Are Instant Cash?

With over 25 years of experience, Instant Cash is Australia’s trusted gold-buying expert. Proudly Australian-owned and operated, we provide a secure and convenient way for customers to sell their gold online for top value.

Our service is simple and hassle-free, with no hidden fees and fast payments. Whether you’re looking to declutter or turn your gold into cash, our expert team is here to ensure a trustworthy and seamless experience from start to finish.

Join thousands of satisfied Australians who trust Instant Cash Pawnbroker to provide the best value for their gold.

Q. Why Sell Your Gold to a Trusted Gold Buyer?

Is your gold jewelry sitting untouched in your jewellery box, gathering dust instead of being appreciated? It’s time to give it a new purpose!

Selling your unwanted gold to a trusted Gold Buyer is an easy and rewarding way to declutter and transform those unused pieces. Whether it’s scrap jewellery, broken chains, or out-of-fashion items, we ensure your gold finds new value.

We responsibly recycle and melt it down, repurposing it for a brighter future. With us, your gold is in experienced hands—handled with care, integrity, and professionalism.

Turn your old treasures into cash or a new opportunity today. Let your gold shine again in a meaningful way!online service allows customers across Australia to sell their gold conveniently from the comfort of their homes. Ready to turn your gold into cash? Keep reading our FAQs to learn more!

Q: My gold jewelry is broken or in poor condition. Can I still sell it?

Absolutely!

Don’t worry if your gold, silver, or other precious metal items aren’t in perfect condition. We buy gold in any condition, including scrap gold. Your items are valued based on their weight, purity, and the current market price. Selling has never been easier!

Q. Do You Buy Gold Bullion?

While our focus is on jewelry, we also accept gold bullion through our secure in-store process. Please note, we currently do not offer a mail-in option for gold bullion purchases.

Q: How Can I Ship My Gold to You Safely and Securely?

We understand that mailing your gold can feel concerning, but our secure mail-in process is designed to ensure the safety and protection of your items every step of the way.

  • Secure Packaging: Our mail-in packs include reinforced padding to keep your gold safe during transit.
  • Registered & Tracked: All parcels are registered with Australia Post and come with a tracking ID, so you can monitor your shipment at any time.
  • Fully Insured: For your peace of mind, our mail-in process is fully insured, ensuring your gold is always in safe hands.

Trust us to handle your valuables securely and reliably!

Q: What is the Return Policy?

If you decline our valuation offer, we will promptly return your parcel free of charge.

For items with diamonds removed during the valuation process, these will also be returned to you at no extra cost.

Your return parcel will arrive within 2 business days via Australia Post's Registered Service. This ensures secure handling, and a signature will be required upon delivery.

For more information on our terms of service, please visit our policy webpage here.

Prefer instant cash? Accept our valuation offer, and you’ll receive payment directly to your bank account within 24 hours!

Q: Can I Visit Your Store in Person?

Yes, we welcome in-store visits for valuations and gold sales. Please contact us for store hours and locations.

Q: Do You Offer Same-Day Payment?

While we strive to process payments quickly, we guarantee payment within 24 hours of you accepting the valuation.

Q: How Do We Determine the Value of Your Gold?

We determine the value of your gold by carefully assessing the following factors:

  • Purity: Measured using advanced tools to accurately determine the karat of your gold.
  • Weight: Weighing your items using the universal standard of troy ounces for precision.
  • Current Market Price: Valuations are based on the live spot price of gold to ensure you receive a fair offer.

This comprehensive evaluation ensures you get the most accurate and competitive price for your gold.

We pride ourselves on transparency and accuracy, so you can trust that you’re receiving a fair and competitive offer for your gold.